Classic BMW -Dallas, TX- Paul Payne
I've visited Classic several times, and each time, was disappointed that the sales staff wouldn't assist me. Granted, I'm young (24), and generally wear flip-flops and shorts when I'm not at the office, but I never got so much as a "hello".
I visited Classic's new facility two weekends ago. The facility was gorgeous, and a greeter met my girlfriend and I at the door. She introduced us to Paul Payne, a sales associate. He let me snoop around the 335i coupe and sedan in the showroom, and then took us by golf cart to the 335's on the lot.
When we didn't find a sport package with a 6-speed. He informed me that the only car to that spec was sitting inside the showroom with a dead battery.
I told him that I'd like to drive it, and he made it happen. I felt that was certainly beyond the call of duty, given the treatment I'd received before.
The negotiations were easy (though I didn't get a spectacular deal, price wise), but I don't mind paying for good service, as my position pays me on commission as well.