Thread: Bmw Waterloo
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      10-16-2011, 03:20 PM   #2

Drives: X3
Join Date: Oct 2011
Location: Waterloo, Ontario

iTrader: (0)

Not so good experience with BMW Waterloo New car sales

Sales rep (Dan Shepit) had never discussed numerous options on new vehicle. When vehicle arrived and we didn't get what we expected, sales rep would not follow up to make sure customers were happy. Leaving clients high and dry is not what we would do with our clients.

When I called Dan to tell him that the 2011 BMW X3 that we've just received looked rather cheap on the inside, he said he is so sorry that he missed to ask me what the trim should be and he is sorry that it came with the "average" or basic inside trim (while we ordered the "M" package and other upscale options), but he will look into some service in Toronto where a guy may be able to put some self-adhesive solution for me. Well, we are not paying a 4-digit number per month for a 3 year lease to have some CHEAP solution!
Dan simply forgot about his customers (not for the first time) and therefore we will not return to BMW Waterloo, nor will we recommend this dealership to anyone.