Bummer, OP. I still will never understand why dealers do this kind of thing. At the end of the day is it really worth that extra couple hundred bucks they made by selling it to some sucker? If only one person on this forum decides to go elsewhere, they've already lost that money. When will they learn...?
I have also had a tough time with a dealer, but after posting here they reached out to me and cleared it up. I can only hope that this dealer does the same for you.