That sucks!!!!!! I will be seeing red for months if I was OP.
I bought my car from BMW of SF and here is my experience with them.
OK but nothing extraordinary or memorable. Like most consumers after making a major purchase..... I walked away wondering if I got the best possible deal.
Stellar!!!!! My SA "Jorma" took great care of me. Very knowledgeable, low key mannerism and professional attitude. You could tell he is a fellow enthusiast just by talking to him. Kept me in the loop through all phases of my service maintenance and repair. More communications from him in one visit than any other dealerships that I can recall ( ranging from Ford, Nissan, Toyota, Accura, and Lexus).
SA like Jorma will be the only reason I will buy my next car from them.
What is absolute control???? Having the means and the abilities to exercise it at will but....chooses not to.