After speaking to a manager at the dealer, they have made their position and view quite clear. Not sure Anneka will be able to do a lot as she doesnt work within the dealership that im dealing with.
However on other news - i'm back over to Sytners Sutton this evening (yet more loss of earnings!) to have the exhaust manifold looked at as i'm getting exhaust fumes into the cabin!! They are promising to work on the vehicle immediately... so we'll see how this visit goes. Grrr.