Originally Posted by Lrscpa
This couldn't hurt:
Call, or better yet visit the service manager at the dealership. Tell him that when you get the survey, you cannot in all good conscience give him "all fives", and see how he reacts.
If he doesn't try to make good, then you can always make a stink w/BMWNA. It may not get you anything, but it just might make you feel better.
Actually, instead of calling, you should write a letter. This is a serious enough issue that it deserves to be properly documented.
May 3, '07European Delivery, Redelivered on 6/11/07 - Monaco Blue/Beige, Steptronic, ZPP, ZCW, PDC, iDrive/Navi with RTTI, Logic 7, Xenons, HD Radio