Originally Posted by rich1068
I astounds me that these issues aren't properly investigated when an owner of a £30k+ car walks into a dealer and complains about something that is clearly driving them crackers. If my car broke down it would be taken to the dealer, the offending part replaced/mended, I'd pick it up, job done. I'd probably never give it a second thought. It's happened in the past with other brands. Why are dealers so out of the loop with Joe Public when it comes to the issues that spoil the enjoyment of a car every single day? Issues that may seriously discourage a buyer from looking at a particular marque again. Or at the very least writing off the entire dealer network as a bunch of incompetents.
I've had my dash rattle/squeak/noise/whatever for about 6 months now and the car has been back (at least) three times but each time the issue isn't sorted because of a lack of investigation by the dealer and the system in place with BMW regarding the time they can spend on the problem. I thought I was close the last time because the tech seemed to give a shit and he asked if he could drive my car home and back. Perfect I thought. In the end he didn't and some other numpty got it and when I picked it up it appeared all he'd done was wipe my OBC, pair his iPhone and crank the stereo volume up to 11. Obviously the noise reappeared within 20 yards of leaving the dealer.
At the moment I'm trying to ignore it. But that's only going to last so long.
Having read your thread regarding this and your clutch judder issues, have you spoke to BMW UK directly? You purchased your car brandnew haven't you? You must be a dissatisfied customer, and what's more is that you are unhappy with how the dealer is handling the case. Email BMW UK directly explaining all of this, and see how they wish to proceed with it.
Thing to remember is that we are they're current customers and potentially future customers... Especially with the arrival of the F30 models. Would you currently buy another BMW based upon you most recent experiences? Id be very pissed off in your shoes!