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      01-09-2012, 05:25 PM   #1
COBB Tuning
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Drives: 335i
Join Date: Dec 2010
Location: Austin, TX

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Work at COBB Tuning Austin! Customer Service Representative

Interested in working at COBB Tuning Headquarters in Austin, TX? Apply for the Customer Service Representative today! Send your cover letter and resume letting us know why you would be an awesome addition to the COBB Tuning team.

Customer Service Representative
COBB Tuning, a leading automotive aftermarket company, is currently seeking to hire a Customer Service representative for our Austin, TX location. We are a young, dynamic company with many exciting products and a reputation for excellent customer service in our industry. Our goal is to offer the best possible environment as a means to recruit and retain the very best individuals to be part of our team.

The following position is to be located in Austin, TX and is for full-time, on-location employment only.

Responsibilities:
Assisting customers directly by phone, online or in person
Advising on vehicle builds and performance hardware selection based on goals
Process orders and payment transactions
Record interactions and details of inquiries, comments and complaints
Scheduling of appointments such as dyno time and test vehicles for R&D
Troubleshooting product installation and operation, including complete vehicle operation
Detailed trouble ticket and bug reporting

Requirements:
Strong enthusiasm for automotive performance
Strong familiarity with vehicles in our core markets (Subaru, Mitsubishi, GT-R, Mazdaspeed, BMW)
Good computer skills
Professional oral and written communication
Strong desire to satisfy the customer (whatever it takes)
Take ownership of issues and drive to completion
Strong troubleshooting skills (ability to take a step-by-step analytical approach)
Mechanical ability a plus (has installed parts on their own car)

Please forward your cover letters, resume, and any pertinent information to:
CSRjobs@cobbtuning.com (email only, no phone calls please)