Originally Posted by 335iRobot
I emailed a third time and told them that I was posting about them on various outlets. They emailed back within 25 minutes and said to call them. This was after 15 days of ignoring me attempting to contact them via email for a resolution.
I'll call them when I get an opportunity. But considering I sent a photo already, I don't understand why they need me to call unless they just don't want a written record of what they have to communicate to me.
It sucks that you have to threaten them to get something accomplished but at the end of the day, as long as they do the right thing and replace the damaged wheel they are ok in my book.