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      03-05-2012, 10:20 PM   #20
Enlisted Member

Drives: 2007 328i Touring
Join Date: Feb 2012
Location: SoCal

iTrader: (0)

That conversation might resolve things --- with a satisfied customer at the end. However, why does it have to come to that? Why can the dealer just be more forthcoming and quote $20 for part (not including coolant replacement) and 1.5 hrs for labor (say ~ $150). Why do they have to play the game?

Originally Posted by bbbuzzy View Post
^^^ If you spent $680 for the changing of an oil filter gasket alone and you have the receipt, I'm pretty sure a stern conversation with the owner of the dealership in which you mention you will be sending a copy to BMWNA might get you a refund. That's ridiculous.