Originally Posted by jon @ eas
Justin, I apologize that we were not able to have these pads reach you as quickly as we would have liked. Regretably, due to a miscommunication with our warehouse, I was not informed that the pads had not shipped due to a recent lack of stock. An email containing RMA instructions and a return shipping label has already been sent. Please feel free to contact us directly via email or phone if you should have any further questions or concerns.
Jon, I have no hard feelings. I appreciated the professionalism you guys had on the phone. I just wish, like you said, there was some better communication between all parties.