not sure too many folks care, but a brief update:
I took the car back to the dealer and they informed me that the vehicle keeps "losing its program" and essentially keeps resetting itself. So I was told that my local dealer (Tom Williams BMW) has to get BMWUSA involved, which could take an additional few days (on top of the 5 days already).
Is this a joke? Seriously.
Should I be complaining to the service manager or should I just be happy and keep my mouth shut?