BMWShadowline uses a lower quality Avery vinyl that they can afford to sell in pre-cut rolls while still making a minimal profit. We've ordered from them in the past and same scenario as the member above. No real information until the box just randomly showing up one day at the office. I'd email them again and wait for a response, otherwise dispute with paypal before the 30 days are up in case the company has turned towards the worst.
Hope this helps OP.