prob trying to get you to forget or say screw it. Dealer damaged my headlight washer jet cover...it was hanging off. I called right away then brought it over the next day. they looked at it had to order it and fedexed it to me over night since i was in another state.
All in all it took like 4 days for them to order it to them paint it then fedex it to me and i got an apology email from the service manager.