Originally Posted by pinky_and_me
Check to see if any of your USB ports are not blue inside, most computers actually have more than one USB controllers and the black ones are the old 2.0 standard so those might work if it's really a USB 3.0 problem.
Also if you have an USB hub laying around you can try and connect via one of those.
Yes I'm only using the 2.0 ports but no matter what port you plug it into, the computer blue screens. I've restored the computer back to before I installed the BT drivers so hopefully that will get me back to the point where my other devices work until I can hear from BT. Unfortunately, they don't work on the weekends. When I had this problem with my VAG-COM, I got the new driver within a few hours on a Sunday. Now that's customer service!