You make a good point! Hopefully this time I won't forget to tell them to replace my passenger door rubber seal because it's totally demolished! It's very strange for a 2011 car to need that replaced so early...
How long did the Service take? Would they be able to lend me a car for the day, last time I went to BMW Autohaus for an oil change they wanted to charge me a rent fee of $40 for a BMW or $20 for any other type of car