Originally Posted by little_croco
A good lesson for you (if this is something new
). BMWHK is just a distributor and service center here, but don't consider they can really represent BMG AG and get the same level of expertise and knowledge.
As a BMW owner, BMW AG is the way to go. Nowadays an email costs almost nothing. I once made a complaint all the way to Germany to have someone back here to pay attention to my issue. Yap, it is absolutely frustrated but this is the way to work out.
Straight up, the person i spoke with previously on this issue was just giving me a runaround. Not trying to even address the issue.