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      08-16-2012, 11:27 AM   #20
bmwretrofit
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Drives: BMW
Join Date: Nov 2010
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Quote:
Originally Posted by Neil McRae View Post
kate
I've emailed you twice today but had no reply? keen to resolve the fact that your plug and play solution doesn't appear to work. Red screen, continual reboots, no Idrive controls or steering controls?


Neil
Hi Neil,

I have replied to you yesterday, please check your email. A coding session is scheduled for Friday with one of our engineers, he will perform remote diagnostics to figure out why your PNP module might not be performing as it should - there may be multiple reasons why: outdated software in your vehicle, posssible problem with your CAN BUS in your vehcile, wiring problem in your vehicle (rusted wires, your BMW is an older version). Also, we are mailing to you via express mail a new replacement model of PNP module on Friday.

Thank you,

Kate.
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