Originally Posted by nrrm1127
Yeah I've had some real issues with them. Now when I walk in there they couldn't be nicer (of course), but it took having to go to hell and back to get to that point. Basically I watch them like hawks and will only have them perform warranty maintenance.
I refused service from there, they removed the cowl of my engine bay and put it back in all distorted, It also took them 15 days to and 3 trips back to the service department for them to diagnosis the car, which they still failed. They charged me over 700 to replace boost lines and that still didn't fix the problem.
My recommendation is to take the car to MT Kisco. They do great service and the service advisers are very knowledgeable they also have a guy that's been working for bmw for like 30+ years and he totally knows his shit about these cars.