I bought my car at Pace BMW and had it serviced there twice... If that.. Each time I went in they where nice but I would find problems with the work performed.
Also when I bought the car there was a slight tear in the seat, they told me they where going to replace the seat. Turns out they only patched it and since I picked it up later in the afternoon I was not able to see this. And when I contacted them about why the seat was not replaced they gave me the run around about it, and then said that they never agreed to do it.. even though i had it in writing..
I have not had a single complaint with BMW of Ridgefield in CT.