Originally Posted by techy1
imo I would take him up on the exchange... chances of it happening twice?? not to high....
maybe its that one broken egg in the basket... I wouldn't rule out BMS as yet... I personally have not bought anything from them as yet and not really intending to unless something really gets my attention... (prob because it might cost me the same thing here in Canada when you calculate the shipping and the duties)
BMS answered his emails within minutes. They explained they've never heard of this issue before (and they've sold A LOT of leds) but came up with two options to resolve the situation. A new set of LEDs in case his were somehow defective or a 100% refund for store credit. Both reasonable options.
Also I am the Canadian BMS dealer so if you need anything let me know as I am just down the street from you