Originally Posted by Yoro35i
the CS kindly said do you want me to transfer you to cancel your contract!!!
That is standard. When you are transferred you end up speaking to a retentions representative who will have more scope to offer you a discounted deal. Quite often when you play hardball with the CS they positively encourage you to say that you want to cancel, because they are only authorised to put you through to the retentions team when you have specifically requested them to do so.