Shouldn't have to be that way though should it? I shouldn't have to threaten to cancel my whole Sky subscription and speak to someone in retentions just to get a reasonable deal. There should be no 'hardball' involved.
Unfortunately I've got a bee in my bonnet about this and I think I may cancel the upgrade. I'm out of contract with all my Sky stuff and might cancel the whole lot. Bugger retentions and arsing about trying to negotiate. I'll just go back to Freeview. Or even FreeSat. I'm not playing that game.