Originally Posted by rich1068
Shouldn't have to be that way though should it? I shouldn't have to threaten to cancel my whole Sky subscription and speak to someone in retentions just to get a reasonable deal. There should be no 'hardball' involved.
Unfortunately I've got a bee in my bonnet about this and I think I may cancel the upgrade. I'm out of contract with all my Sky stuff and might cancel the whole lot. Bugger retentions and arsing about trying to negotiate. I'll just go back to Freeview. Or even FreeSat. I'm not playing that game.
Totally agree with you, no way should it be that way, just seems to be the way various companies run their business, they rely on people just paying up with no fuss, kick up a fuss and see how far you can push them.
Don't know if you are married or not, but could try cancelling your subscription and taking another in your partners name if it's different. Get a friend to refer you and cash in some M&S vouchers as well.