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      09-19-2012, 06:24 PM   #15
Yoro35i's Avatar
Drives: E92 335I M
Join Date: Aug 2010
Location: London

Posts: 2,130
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Originally Posted by Sir_Pigley View Post
That is standard. When you are transferred you end up speaking to a retentions representative who will have more scope to offer you a discounted deal. Quite often when you play hardball with the CS they positively encourage you to say that you want to cancel, because they are only authorised to put you through to the retentions team when you have specifically requested them to do so.
I know..the other half of the story is after putting me thur i got a 60 pound off any handset so at that time i've found out its best deal to go with a 18 month pland and pay 30 pounds for S2.

i don't understand why companies don't value their loyal customers? why must i spend a good 60 mins down the thur talking life theories to the CS
MY08 E92 335i M Sport|Hexis wrap by Surrey Project |ETS Intercooler|VSRF Dp's|BMS OCC|BMC filter|CoBB AP tune|Eibach Pro's|EBC Yellow & Coolcarbons rear|Alpina AT Map|Michelin PSS|313 Cmwheels|CF grills,CF mirror,CF Performace spoiler|LCI ligth|CIC controller retrofit|Coming soon:B14 kit
Gone:Forged FMIC, Eisenmann Race Quad, Eisenmann Sport, Duke Dynamic Diffuser.
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