Originally Posted by Sir_Pigley
That is standard. When you are transferred you end up speaking to a retentions representative who will have more scope to offer you a discounted deal. Quite often when you play hardball with the CS they positively encourage you to say that you want to cancel, because they are only authorised to put you through to the retentions team when you have specifically requested them to do so.
I know..the other half of the story is after putting me thur i got a 60 pound off any handset so at that time i've found out its best deal to go with a 18 month pland and pay 30 pounds for S2.
i don't understand why companies don't value their loyal customers? why must i spend a good 60 mins down the thur talking life theories to the CS