The first 2 times I brought my 330i and 530i in to "Kuni BMW" to have my cell phones set up (since they couldn't make it work when I bought it from them), they never called me back. When I called them a couple days later they said, Oh, I need the phone to do the setup. I said "You asked me for it when I left it there so I gave you my cell phone!!!". A couple days later they still didn't call me back so I called them to find out what was going on. They told me there is nothing they can do, it's a problem with the phone.
I took it back to the dealership "Kuni BMW" for the THIRD time after reading your posts on this forum, and told them that the people I am speaking to are saying you don't know what you are doing. They promptly found out how to set up the phone and fixed it in both of my BMW's. They really didn't seem to care that it's a 30 mile drive for two people "twice" each time I brought it there not to mention I was without a cell phone each time.
They probably didn't open a workorder on the 2nd and 3rd time I brought it back so that the BMW surveys never got triggered. Which is B.S. I really wanted BMW to call me so I could let them know what happened but this never occurred. This may also be why they never called me back to let me know they're done with the car. What a great way to skew BMW manufacturer survey results.
I also had to bring my 530i back to them several times to get the satellite radio to work. Each time they told me it was Cirrus's problem until I demanded they fix it. I also had to call them back to find out if the car was done each time they had it. I will never bring my 330i and 530i back to them again for service.
Last edited by HPF Chris; 01-02-2006 at 01:34 PM.