Originally Posted by DavidZ
I don't see anything wrong with this. It's going to cost more to fix than they thought and you won't pay for it - so they're sending it back. You're going to say "but they told me they would fix it for $250." Yeah, well, you know, that's just, like, your opinion, man.
In running a business my friend, customer loyalty and service, along side a commitment to your work, are just a couple of the traits necessary in building relationships with long time customers.
The only point you have about the topic of having an opinion, is that the customers opinion is paramount. Anyone running a successful business understands that this is a foundational building block, if not the oxygen of a well run establishment.
Go out and start a company, give no regard to how your customers feel about your service or product, be successful at it, then give me a call and tell me the magic trick you performed to accomplish that.
ladies and gents, a magician in the making!