I guess I should be clear that this issue I have with LTMW is only with Long.
I have never had this issue with Rene (who did virtually all of my interior work in 2011 and returned it in pristine condition) or Ivan (who I don't think has really worked on my car personally but is always concerned and extremely courteous).
We all want Long to succeed but this forgetfulness and price switching really has to stop.
Time passes and I get over things so I always go back to LTMW because I would prefer to give Long business over others' but then the delays, the price changing, this and that--it boils the blood again.
Or maybe start giving written quotes to people.