Bear with them. Ken is good people and they are usually super busy. Ken prepped me for possible delays before I even made the purchase. Theres a delay even when your trying to spend money. I had the same issue last year w my purchase. High demand = quality products.
If you go to a local shop they may have one u can use (what I wound up doing). My local shopped warned me that anything other than an original cd, downloaded or ripped, may give degraded results. Not sure how accurate that is.