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      11-21-2012, 03:55 PM   #16
PSUSMU
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Drives: Entry-level Luxury
Join Date: Jun 2012
Location: Falls Church, VA

iTrader: (1)

Quote:
Originally Posted by mdyaman View Post
That seems like a communication problem, or a disconnect happened somewhere. I assume you pointed out the air dam/plastic flap? Did you check on it after you picked your car up?
Yes and yes. Immediately saw the requested work was not performed and Matt made no effort to resolve it.
Quote:
Originally Posted by mdyaman View Post
I don't understand why they should remind you that your maintenance has expired. Shouldn't that be up to you to know?
Common courtesy.. but they're trying to make money. My fault for not understanding that maintenance is not included in my extended warranty.
Quote:
Originally Posted by mdyaman View Post
And no, extended 6 yrs/100K never covered maintenance. That's a separate plan which you have to purchase.
I got it thrown in when I bought the car in NH and was told I wouldn't have to pay a dime for anything until 2015/100k.