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Tari,
I am not going to argue whatever you want to say about your 335i. It's ok. I can do all the explaining but it's useless. When this sort of dispute happens, it's never ending. But I could say one thing: WE NEVER SAID "It probably went bad its a 335." We treat you as a loyal customer and always treated you with respect and courtesy. Your radiator went bad. We had to replace it for you. If you caught a flat while pumping gas, I don't believe the gas station caused a flat while u were pumping gas.
Your father did not pay $1700. $1700 for what though? You didnt even show an itemized receipt of the work. Just spitting out numbers? Come on now Tari. We did swap the motor for the 540i. Your father took the car and it drove fine. He decided to for whatever reason try to work on it himself and then send it to another shop to have them work on it and then bring it back to us. As a courtesy, we actually lost money on the job by fixing it for you. As we told your father, there is a 90-day warranty for the engine. And bringing it to different places, we can't really warranty the work but we still did it for him.
We have a SIGNED documentation from your father stating after OUR COURTESY repair, Motorcepts is no longer responsible for this matter due to the fact that: a) it's been way passed the warranty period; b) we already bend over backwards (as we do for all our customers) to try to rectify the problem and we did!
Now, a few months passed again and somehow, the car was once again worked at a different shop and another problem arised. Your father then calls and only asks to speak to Leo and no one else. Not me nor Fred. He just keeps saying it's urgent and Leo needs to talk to him ASAP when Leo gets in. We relayed the message as soon as Leo got into the shop. Now here's the problem. We did EXACTLY what your father said. When Leo got in, we relayed the message to him. We all have family and there are family issues we all have to take care of. Your father does not want to talk to us. I'm sorry Tari, I cannot help your father at all if he doesn't want to talk.
After Leo called your father back, we found out that your father jumped to many different shops regarding his car. For some reason, your father only comes back to us when others have made the ar worse and try to have us repair it. We repaired the car in the first place and you should've came back to us in the first place. Now there's something wrong again and AS ANOTHER COURTESY we will try to negotiate a deal with your father. Since he bounced to many different shops, we no longer want to deal with other shop's mess and try to fix it. Now remind you, your father already have a signed documentation that Motorcepts is no longer responsible for this repair since the car was previously repaired elsewhere and as a courtesy we still repaired the car. Plus the car was also out of the warranty period!
Leo told your father to ask how much the repairs will be and as a one last time, we will negotiate the deal. However Tari, I am sorry to inform you that our relationship and negotiation will end here. There will be no financial or mechanical help to your father anymore. We had been way to nice from the beginning to repair other people's mess AFTER the warranty period. That was mistake #1. If we ended it at that, this thread and problem would have never arised. Now after you post this thread, you knew this would happen. There will be no more help and we will NOT try to negotiate a deal with your father.
Happy Thanksgiving
John
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