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      12-03-2012, 05:16 PM   #1
COBB Tuning
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Drives: 335i
Join Date: Dec 2010
Location: Austin, TX

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COBB Jobs - Customer Service Rep in Austin, TX

COBB Tuning, a leading performance automotive company, is currently seeking to hire a Customer Service Representative for our Austin, TX location. We are a young, dynamic company with a reputation for excellent customer service in our industry. Our goal is to cultivate loyal customers by providing the best products on the market with expert customer service to back it up.

Responsibilities:
  • Confidently assist customers directly by phone, online, or in person
  • Record detailed customer and vehicle information as well as issues in a variety of software systems
  • Remotely troubleshoot product and vehicle operation with tailored responses
  • Gauge customer goals and advise on vehicle builds and performance hardware selection
  • Accurately process orders and payment transactions
  • Record and internally communicate details of inquiries, comments, and complaints
  • Ensure customer loyalty with exceptional service

Requirements:
  • Strong enthusiasm for automotive performance
  • Strong familiarity with vehicles in our core markets (Subaru, Mitsubishi, GT-R, Mazdaspeed, BMW, Ford)
  • Confident computer skills
  • Professional oral and written communication
  • Strong desire to exceed the customerís expectations (whatever it takes)
  • Take ownership of issues and drive to completion
  • Strong troubleshooting skills (ability to take a step-by-step analytical approach)
  • Mechanical ability a plus (has installed parts on their own car)
  • Familiarity with AccessTUNER, Zendesk, and Quickbooks a plus

COBB Tuning offers a passionate, innovative, professional, and friendly work environment with room for career advancement. Many of our best tuners, calibrators, and senior managers started as CSRs. Benefits package includes:
  • Medical/Dental/Vision insurance
  • Simple IRA with matching
  • Holidays and paid personal time off
  • Tuition reimbursement

To submit an application, email a cover letter and resume to CSRjobs@cobbtuning.com