E-mail that i got from them today..
"I had spoken to the Service Dept. manager, but then we had to bring Sales
into the picture, since the part would not be covered under the warranty.
I forward the pic to the pertinent parties, and they are certain that the
key was not in this condition when it was delivered to you, and will not
You may contact your salesperson or the Sales Management team with any
GODDAMMIT!!! I knew i was going to get blamed for this.