I've been very happy with Passport BMW. As far as loaners, BMWNA says that loaners are only to be given on sheduled maintenance. I did not purchase my car from passport, but they still always accommodate me with a loaner and never charge for it.
Well, my vehicle is at the passport Collision center now...
we'll see how that fares.
2008 E92 335XI, Space Gray on Coral/Fox Red Hybrid M3 seats, Premium, Cold Weather, Comfort Access, iPod.
Mods: Fox Red M3 seats up front, KW V1, ER CP + TIAL BOV.