Originally Posted by annalisa_ferri
Finally ECS did the homework…
It took more than 6500 views and 300 replies (and counting) from users all around the world to have substantial questions related to quality and process control answered.
Why this harsh, sometimes boring pin-pall was needed, remains a mystery to me, especially considering that many other manufacturers have this information readily and easily available in the description of similar products. Just as example, have a look to this from PFC – Performance Friction:
“ALL parts are proudly made in the USA”
“Performance Friction Corporation, 83 Carbon Metallic Highway, Clover, SC 29710, USA fulfills the requirements of the following ISO Technical Specification: ISO/TS 16949 : 2009”
“Performance Friction Corporation, 83 Carbon Metallic Highway, Clover, SC 29710, USA fulfills the requirements of the following ISO Technical Specification: ISO 14001 : 2004”
As I admitted several times, my error remains: not having asked in advance, and having assumed that ECS does the same as others do: making this product in the USA. But you know, once the confidence is lost, it is lost. That’s it.
I can only hope that ECS would include the infos in his web pages, side by side with a clear statement about the origin of the products. To discover this opening the box and hearing “we would have told you if you only had asked” is not a serious approach.
Thanks to ECS and to who has (positively) contributed to the discussion.
Following ECS, I will not keep the thread alive.
I think ECS has behaved in an exemplary fashion throughout this whole process, even with a customer who is quite obviously being difficult. I wish all vendors here behaved similarly.
I also find the assumption that Asian products as such are likely to be of lower quality quite insulting and discriminatory. While there are certainly products with quality control problems in China or elsewhere, it is simply trivializing things to apply this assumption to any product from that region. 30 years ago people had the same attitude towards cars from Japan...while just a few years later it was obvious that cars from there have far better quality control than anything produced in the US.
As to Performance Friction: I assume that you do not have much of an idea about the cost of their kits. Otherwise you would not compare them to ECS who are playing in a different league. If you want top-notch quality, you'll have to pay for it. To seek cheap products and then complain they're made in countries with low wages is, well, naïve to put it mildly.