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      12-15-2012, 07:11 PM   #6
cssnms
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Drives: 2011 BMW 335d
Join Date: Sep 2010
Location: Murland


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Quote:
Originally Posted by harrycoutinho View Post
I bought my car from VOB / bmw of rockville a year ago and i have been servicing my car with them for a while now. They have been fine. Except what happened today was completely horrible.
so here is the story. I went in to give my car for a service and i said to check some stuff including the gear shifting. They said they would not be able to give it back to me the same day and therefore i would get a bmw loaner. I went out to lunch somewhere near by and i was in the car when i saw someone revving their car from the stop light to the next stop light. I turn to look and low and behold its my car that was being redlined from stop light to stop light. Thats not even the worst part. I went in to speak with the manager and i told him the story. He starred at my face blankly and did not even apologize. And then he said he couldnt do anything and when i asked him to call the guy who test drives the cars to speak with him, he refused. He also tried to pass it off as if they were testing the gear shifting which is complete bull#@$%. And as i was leaving i said it was horrible service, he even told me to take my car back. Can you believe the atitude on this guy, he even told me to take my car back and did not even apologize once. Unbelievable, worst bmw dealer ever. They should loose their right to sell bmw's they ruin the brand for people like me who love it. :mad0 260:
That is a terrible story and quite frankly hard to believe that is the attitude you were given if in fact it was truely the "manager" you spoke with. I could not imagine EVER being treated that way by anyone at that dealership today.

Please name names here. Who was your SA and who was this "manager" you spoke with?

Also did you speak with the GM of the dealership about what you witnessed and how you were treated by the manager? The GM is new and from Tischer and by most accounts a VERY good GM who was brought over by the new owners to clean things up and turn the reputation of the dealerhip around. So while your complaint with this so called "manager" may have fallen on deaf ears, trust they will not if you contact the GM.

This almost has the smell of a bitter ex-employee's attempt to trash the dealership/service dept.

Last edited by cssnms; 12-16-2012 at 08:21 AM.