Originally Posted by nukezero
Yes, they bill for it, fine. But how was it checked out?
Did they just look at it and say oh yeah it's maybe the rails?
He didn't even offer to fix it. He didn't even push me to repair it or e even seem concerned at all. I came in with a problem and I'd like a minor diagnosis as to what's wrong?!
I was seriously hoping he would come back to me and say 'hey our tech looked at it and it does seem problematic. However in order for us to go forward and really disassemble the pieces, then we'd have to charge you $50 or $75, which of course could go towards the repair .'
However I didn't even get that kind of service!!! All he said was ' yeah, we looked at it, maybe it seems like the rail. PERIOD. End of conversation.
There was no comment about:
Do you want to fix it?
Do you want us to proceed to break it down and fix it?
I was prepared for an ass raping $$ repair which was fine. I got money.
But ,my seat still rocks. You offered no solution. Problem not solved..
Atleast tell me something like "Yeah you know what?! Your seat is bad! It's going to cost $1700 to replace it!" Okay I can accept that comment.
I'm insulted by your comment. The service adviser's attitude that day was just he wanted to leave work or something and not give a rats ass about customer's issues.
Which is why I told the service director , why hire a guy who is not helping the dealership reap in some big $$$??? A seat for $1700 is a nice margin to be had....
A bit cowardly I would say. Dude was having a bad day. Have YOU ever had a bad day? Try to get along.