Thread: Russel BMW
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      12-29-2012, 10:47 PM   #41

Drives: 2006 BMW 330i
Join Date: Dec 2012
Location: Maryland

iTrader: (0)

I recommend against Russel for service

My car is currently in the service shop at Russel. I have had mixed results in the past and gave them another chance. Trying to find out the status of my car has been an exercise in frustration. I've been put on hold for the service department only to be disconnected. Upon calling back I finally gave up after almost 10 minutes on hold. I finally asked to speak to an advisor directly from the operator and was told my advisor would call "in 5 minutes". A day later and still no call. Earlier I had left a message with my advisor and also received no call. I have not heard from anyone or been able to contact anyone in two days.

When paying for premium service one should expect premium service. Russel is just not providing the level of service I expect. I have to recommend against Russel for service.