Originally Posted by bora1point8t
I live in Sterling, have used Sterling BMW once for service but, wasn't blown away or overly disappointed either. I DO know that, while it's a bit of a hike for us Loudoun County folks, Tischer BMW (BMW of Silver Spring now) has fantastic service - highly recommend Kevin Hull (SA) and Ryan Keller (Tech). Ryan is a fairly young guy and they seem to be pretty mod-friendly as long as you're not overt about it. They've MORE than taken care of me.
+1 on Kevin, he's a good guy and very professional. A rare find for a SA as he takes his job seriously.
Kevin/Tischer actually resolved the issue that Sterling could not.