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      01-17-2013, 08:02 AM   #1
Private First Class

Drives: '15 M235i xDrive
Join Date: Jan 2011
Location: Sweden

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Poor international customer service @ Alpinemss

Hey Guys,

I just wondered if any of the local customers in the US have experienced issues getting replacement parts from Alex@Alpinemss? The first time i needed a replacement due to DOA took 2 months. Its now been 6weeks+ since i contacted alex and he has now stopped responding to pms & mails. Seeing as he is a forum sponsor i thought they would have better service towards forum members atleast. The ballasts have been causing issues (lamp errors) since day 1 on my Alpine HIDs but i've ignored them for now, an issue that isn't even supposed to happen on these lights. Now however i'm starting to think it might just be poor quality seeing as 2 parts have broken AND that they never functioned properly from the start

Has anyone else experienced these issues with either alex or the HIDs they sell?