I am in the UK...
I had alpine HID AE when I first got my car.
A bulb failed prematurely after 3 months.
He promised many times to re send a new bulb... This was after many times of me attempting to contact him.
He still did not send the bulb and it has been a year. So I chucked his piece of s hit HIDs in the bin.
BTW they were not meant to have errors... BUT THEY DID!