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      08-28-2007, 03:52 AM   #16
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United Kingdom

Drives: E92 M3
Join Date: Mar 2005
Location: London, UK

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2008 E92 M3  [0.00]
Originally Posted by northernmonkey View Post
I have had BMW UK replace a car before. one tip be patient and polite even if you are p***ed off. I think my attitude is what in the end made BMW UK hand over another car. Simply put I bypassed the call centre/customer services and wrote a very long email detailing every issue with the faulty vehicle. said email was then sent to the BMW UK General Manager and also their UK/EMEA Customer service manager, these two corporate big wigs obviously passed my email down the chain (bit of delegation is a good thing) but point is they only passed it a level or so down and my case was handled by a senior BMW UK mgr. lets just say everything moved VERY swiftly after that especially as I kept the UK/EMEA big boss cc'd on every communication paid off in the end though. be polite, firm and professional and it gets results!
Top advice! Thanks!