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      01-24-2013, 02:01 PM   #30
VP Electricity
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Drives: E91 XDrive
Join Date: Jan 2008
Location: portland oregon

Posts: 3,169
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It's not the equipment at all. It's completely the service. I get plenty of inquiries from people who bought the same gear online and can't make it work.

We are a two-person operation, and while business goes up and down, it hasn't climed enough to hire a third person. It sucks when I foul up and miss an email or forget to reply to someone. I take slight solace in that our failings are never due to bad intent - we fulfill, and we fulfill with good deliverables - but our fulfillment is not like amazon.com.

As far as the original poster is concerned, we sent this information in an initial email with pictures of the gear in place. I will re-send that info in case it got deleted.
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