Originally Posted by Palmnuts
Dear Mr Palmer
We are pleased to see you are the owner of Mercedes SLS AMG with Bang & Olufsen sound.
I am sorry to inform you that I can not give you any details regarding your problem. We have been giving strict orders from Mercedes that we can not comment on any questions/complaints. We must refer to the dealer or Mercedes.
Sorry I was unable to help you, but hope you understand.
Originally Posted by two,_OH_five
Reading between the lines of that it's a known issue which B&O consider to be Mercedes fault
It strikes me as quite a telling email,it's what the message doesn't say,and the sign off sums it up rather succintly.
To me the message comes across along the lines of:
We have never had a problem with our sound systems,and our reputation is one we fiercely guard.
However since signing up with MB,this reputation is becoming sullied,mainly because MB have no clue how to get the best out of our systems,ignored our advice on how best to install our in car audio and use the name B&O to add value to what is already a highly desirable car.