Originally Posted by SleepyWeasel
My son received a bad HID bulb from DDM for his Mazda. He called DDM, went through his trouble shooting steps, they confirmed it was a bad bulb. He had to provide a picture of the bulb with the wires cut and they sent him a new bulb. Didn't cost him anything.
That's awesome. How long ago was this? I'm just reiterating their current policy today. I rather just buy from a company with excellent products and good customer service. I rather not have to deal with even submitting a product for warranty, I rather just have stuff work out of the box. There are plenty of horror stories to go along with the success stories. Historically, there are too many horror stories to go along with the good. A google search will easily show this.