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      09-24-2007, 06:31 PM   #2
Mike@ModBargains's Avatar

Drives: 2008 BMW 135i
Join Date: Aug 2005
Location: 1721 E Lambert Rd #C, La Habra, CA 90631

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Hi Alex,

We are sorry if there was any miscommunication on your order. I am not sure who you were speaking with on the phone when the order was processed, or what sales rep(s) you were dealing with. I do see that we processed the order on time, and that on the 16th the order was cancelled. That's unfortunate because on the 18th our wheel/tire orders started shipping out (1 business day after you cancelled).

There must have been a miscommunication somewhere in this process. We do keep CSL wheels in stock as our separate inventory, and it's possible that the number was off by a couple of wheels in our system, or an order was placed right before your's that took the remaining inventory. We sell a ton of these wheels, and when inventory gets low it seems that this type of situation is inevitable because wheels are being shipped as orders are coming in. You probably got caught on the edge of that inventory situation. You have my personal apologies on that, even though I am not positive that's what happened with your order. I can look into it in further detail if you need me to, but it's pointless now that the order has been cancelled and refunded.

If you need anything else from myself or the rest of the **********s team, we are here to help. Again, sorry about any miscommunications.