Randy just sent me this email...
Subject: RE: Returned Shifter
Yeah I looked on my website and saw the same thing. I will get the credit done here for you today so we can get the check cut. Im sorry for the confusion this has caused and I will do my best to expedite the process of getting your money back. If you have any questions please contact me from now on and I will help you out best I can.
The first day I get this guy on the phone and he's taking care of business.
Someone should talk to Mike, though and teach him a little customer service. It's easy to say something, like, "I'll get back with you in ten minutes," but if he never gets back to you, that's poor.
Thank you, Randy for taking care of this.
EXCELLENT CUSTOMER SERVICE ON YOUR PART
Finally getting my $181 back.
Now just waiting on the check.