Originally Posted by Rock
on cutomer service
No seriously, I am not defending anyone. But would like to reminds everyone we are human. I don't think that I am in the same mood every morning when I wake up. So basically, we all have those days where we just for some reason woke up on the wrong side of the bed and if you happen to be the first person that we encoutered that morning, you get all that attitude rubbed off on you. So yes, dont take things personally and when you encoutered such a situtation in the future, just be mindful and maybe asked that person if they have any personal issues going on at the moment.
Best luck to all parties involved...