Thread: BMW Austin
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      11-28-2007, 09:54 PM   #7
enbalmer
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Drives: bmw
Join Date: Nov 2007
Location: austin

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Don't trust them

After I agreed to pay full MSRP on a new car, I was signing the paperwork in the finance office. I noticed they added on a $700 paint protection package. I was never told about this. They said everyone pays it. I said I don't, so we cancelled the deal. I bought elsewhere. Second problem is service. Either hit or miss. I arranged an expensive service for my M3 out of warranty. They promised a loaner when I made the appt. When I arrived at the dealer they said since I didn't purchase the car from them they were cancelling the offer of a loaner. I waited three hours in their lobby for an oil change on a different visit. I spoke with their GM who said they know what people will pay, they have an exclusive brand, and are in business to make money.