open road is okay...depends which one. morristown is pretty good both service and sales. Difeo was pretty bad and im surprised BMW didnt ask for a survey yet. Although they ended up giving me what I requested and the sales manager was apologetic, I'd want that CA to get fired. I'm surprised that these people aren't on the streets yet.
1.) customer is always right regardless of the truth
2.) fix the issue and let the customer go.
3.) happy customers will always come back
4.) bad news spreads faster than good news
To procede or not to procede......